Terms and conditions

General

These Terms and Conditions shall apply to all sales through Finish on Time and will exclude application of any deviating general or specific conditions or terms of the buyer. No waiver or modification of these Conditions of Sale shall be binding upon Finish on Time, unless approved in writing by an authorized representative of Finish on Time.

Price and Payment

Every product is shown including tax. In the shopping cart you can see the total price including all fees, taxes, shipping and method of payment.

Delivery

The delivery time is stated in the shopping cart next to the various ways of delivery. If a service/product has another delivery time than expressed in the shopping cart, this delivery time will be stated in connection to the individual services/products.

In case Finish on Time has reason to question the buyer’s solvency or ability to pay for delivered products, Finish on Time has no obligation to make a delivery, and shall be entitled to stop products under carriage, unless the buyer makes an advance payment for the delivery and other claims arising from the business relation, or grants security which can reasonably be accepted by Finish on Time.

Unclaimed packages

If you have chosen to pay by COD (Cash on Delivery) your delivery will be held for you by the local post office for four weeks. Unclaimed packages will be returned to us. For all unclaimed packages you will be debited all fees in connection with the return delivery.

Returning products/services

Returning a service/product is to be done on your expense, unless the product/service is faulty or damaged upon delivery. Returned products/services are to be sent as letters or postal packages, and not for COD. In case of a trade, Finish on Time will pay for the delivery of the replacement product/service. When you have applied the return policy you shall: -in the case of a product: return the product personally or by mail to us. -in the case of a service: make the material available to us, unless this poses significant inconvenience to you..

Return Policy

Finish on Time return period is 14 days.

Finish on Time shall, if under the jurisdiction of our return policy, refund you what you have paid for the product and/or service as soon as possible, but latest within 30 days of the product being returned or you informing us that you want to return a product/service. You are obliged to pay for the return delivery of the product. Finish on Time will pay to send replacement products and/or services.

In your message to us you must clearly state that you regret your purchase. The return period is counted from the day you received the purchased in full, or a significant part of the product. If you have purchased a customized product -or a product with a significant personal customization, the return period is counted from the day Finish on Time has informed you about the product.

You do not qualify for our return policy if:

The service you have bought was commenced with your consent during the return period.
The price of the service purchased fluctuates with the financial market (ie Stock options).
Due to the physical nature of the service, it is not returnable.
The seal of authentication of the product has been broken/opened.
When returning a product/service:

You are obliged to keep the product/service in the same condition as when delivered.
You must not have used the product/service, however you have the right to investigate the condition of the product when delivered. If damage or harm is caused to a product while investigated the product does not qualify for the return policy.

Privacy Policy

When ordering a product/service you will be asked to fill in you personal information. Upon purchase you agree to this information being stored in accordance with Finish on Time’s privacy policy in order to fulfill our agreement to you as our customer. In accordance with the Swedish law of Personuppgiftslagen (198:204) you have the right to know the information Finish on Time has registered about your person. If the information is erroneous, incomplete or irrelevant, you may ask to have your information corrected and/or removed. If this is the case please contact us by e-mail.

Personal data is saved during the time there is an ongoing user relationship and in accordance with the consent given. We do not process customer data that is older than two years, but for our accounting purposes we need to save purchase history for seven years. If you want us to delete your personal information sooner or to terminate your consent regarding, for example, digital communication in the form of newsletters and text messages, you are always welcome to contact us and we will arrange it immediately.

When you give away information about yourself in connection with purchases, you should always be certain about the fact that we handle your personal data in a safe way. Sensitive information such as credit card numbers are always sent encrypted (SSL) so that outsiders cannot access the information. The information is not stored by us at Finish on Time but is only forwarded to the credit card company. Anywhere sensitive data is sent, the transfer is encrypted, for example in your account and at the checkout. We also work on a daily basis to ensure that we and our systems are in accordance with the current safety standard.

Force Majeure

Finish on Time is not liable for any non-performance caused by circumstances beyond our control, which directly or indirectly prevents, obstructs or renders production, delivery or freight uneconomical until such obstacle has been removed (force majeure). Such circumstances shall be deemed to include difficulties to procure raw materials as well as other difficulties and disturbances, including but not limited to war, riot, labour conflicts, fire, flood, storm, accident, fuel or power shortages, transportation shortages, obstacles or interruptions regarding transportation at sea and breakdowns or interruptions of any kind as regards to our equipment or facilities, which are deemed necessary for the performance of our agreements’ obligations.

Also read at EU’s website for Online Dispute Resolution http://ec.europa.eu/odr.